I forgot my password or username. What should I do?
You can reset a forgotten password or recover a forgotten username from your WebStore’s Sign In page.
Note: If you access your WebStore through your school’s central sign-in portal, contact your school Helpdesk or IT department to change your username/password instead of following the steps below.
To reset your password:
View all Help categories
Click the Sign In link at the top-right corner of the page. You’re directed to your WebStore’s Sign In page.
Click the Forgot username or password? link on the Sign In page.
Do one of the following:
To reset your password: Enter your username in the field you’re directed to, and click Submit. A link to reset your password will be emailed to you.
To recover your username: Enter your email in the field you’re directed to, and click Submit. A list of usernames associated with that email address will be emailed to you.