Help

You can reset a forgotten password or recover a forgotten username from your WebStore’s Sign In page.

Note: If you access your WebStore through your school’s central sign-in portal, contact your school Helpdesk or IT department to change your username/password instead of following the steps below.

To reset your password:

1. Click the Sign In link at the top-right corner of the page. You’re directed to your WebStore’s Sign In page.
2. Click the Forgot username or password? link on the Sign In page.
3. Do one of the following:
   • To reset your password: Enter your username in the field you’re directed to, and click Submit. A link to reset your password will be emailed to you.
   • To recover your username: Enter your email in the field you’re directed to, and click Submit. A list of usernames associated with that email address will be emailed to you.